- Gym Workouts
- Auto Repair/Restoration
- Food Tourism
- I like working with my hands and fixing things
- Historical Exploration
- I enjoy cooking for friends and family gatherings
- Strategy Games
Joshua Hodges
Birmingham,AL
Summary
Dynamic Service Manager with proven expertise in team leadership, employee training, and workflow management. Committed to enhancing customer satisfaction and streamlining service processes through effective problem-solving and strategic process improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
Goodyear
Hoover
11.2022 - 02.2026
- Managed daily service operations to ensure optimal customer satisfaction and efficient workflow.
- Trained and mentored staff on best practices for tire installation and repair procedures.
- Implemented process improvements that enhanced service delivery efficiency and reduced turnaround times.
- Oversaw inventory management, ensuring adequate stock levels of tires and automotive supplies.
- Analyzed customer feedback to identify areas for service enhancement and employee training opportunities.
- Coordinated with vendors to maintain quality standards and negotiate favorable terms for products and services.
- Developed standard operating procedures that streamlined service processes and improved team performance.
- Led team meetings to discuss performance metrics, address challenges, and foster collaborative problem-solving efforts.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Mover
New Latitude Movers
Birmingham, AL
01.2021 - 02.2022
- Coordinated packing and loading of household items to ensure safe transportation
- Operated moving equipment and tools, prioritizing safety and efficiency
- Trained new team members on proper lifting techniques and safety protocols
- Streamlined loading processes, reducing time spent on moves
- Communicated effectively with clients to address concerns and provide updates
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 800 lbs.
Safeway Insurance
Underwriter
Birmingham
01.2017 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Specialist /Diesel Mechanic
US Army Reserve
Birmingham, AL
01.2008 - 01.2014
- Developed and implemented strategic plans to improve logistical support and resource management.
- Mentored junior personnel, fostering professional growth and enhancing team performance.
- Facilitated after-action reviews to capture lessons learned and enhance future mission effectiveness.
- Followed all company policies and procedures to deliver quality work.
- Performed pmcs inspections and repairs on a wide range of diesel vehicles.
Education
High School Diploma -
Oak Mountain High School
Birmingham Al05-2008
Skills
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Workflow management
- Team collaboration and leadership
- Service documentation
- Technical troubleshooting
- Estimating and quoting
- Inventory management
- Risk management
- Cost estimates
- Service and parts teams management
- Coaching and mentoring
Certification
- CM - Certified Manager Certification
Interests
Timeline
Service Manager
Goodyear
11.2022 - 02.2026
Mover
New Latitude Movers
01.2021 - 02.2022
Safeway Insurance
Underwriter
01.2017 - 09.2020
Specialist /Diesel Mechanic
US Army Reserve
01.2008 - 01.2014
High School Diploma -
Oak Mountain High School