Joshua Lanham
Elizabethtown,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Director of Operations
House Of Hope Sober Living
Elizabethtown , KY
2021.02 - Current
- Managed day-to-day operations of a large staff in multiple departments.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Ensured compliance with applicable laws, regulations, industry standards.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Developed and maintained client relationships to grow business and improve account retention.
Education
GED -
Newport Alternative Highschool
Newport, KY1997-06
Skills
- Operations Oversight
- Business Management
- Operational Efficiency
- Financial Oversight
- Customer Service Management
- Customer Relations
- Desktops, Laptops, and Mobile Devices
Certification
Peer Support Specialist Certification
Northern Kentucky University 2022
Timeline
Director of Operations
House Of Hope Sober Living
2021.02 - Current
GED -
Newport Alternative Highschool
Peer Support Specialist Certification
Northern Kentucky University 2022
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