Joshua Miles
Field Service Engineer
Hillsboro,OR
Summary
Energetic Field Service Engineer with 2-year background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
2025
2025
years of professional experience
2007
2007
years of post-secondary education
Work History
Field Service Engineer
Asml Us
09.2022 - Current
- Complete scheduled service calls according to customer location and urgency of need.
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in XT and NXT systems.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Store manager
Exclusive wireless
7 2021 - 1 2022
- Speak with customers, making sure their needs are met
- Keep a well faced store front
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store manager
C&C Communications
08.2020 - 07.2021
- Keeping my store clean, well-stocked, and up to code, as well and driving sales with my sales staff
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Install and repair Tech 4
Comcast
09.2016 - 08.2020
- Responsible for installing and repairing cable lines inside and outside customers’ homes and making sure that they are 100% happy with the service they are receiving
- Minimized equipment downtime with proactive identification and resolution of potential issues.
- Ensured compliance with safety regulations during testing procedures, protecting both personnel and equipment from hazards.
- Achieved high customer satisfaction ratings with efficient and precise repair services.
Education
High school diploma -
North Salem High School
Salem, OR06-2006
Skills
Troubleshooting and repair
Customer Service
Technical Support
Safety Planning
Technical acumen
Activities
I like to take an active role in helping those around me succeed and grow personally as well as professionally. Using my previous experience as a manager and technician to drive home great customer service.
Timeline
Field Service Engineer
Asml Us
09.2022 - Current
Store manager
C&C Communications
08.2020 - 07.2021
Install and repair Tech 4
Comcast
09.2016 - 08.2020
Store manager
Exclusive wireless
7 2021 - 1 2022
High school diploma -
North Salem High School
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