Joshua Montalvo
Richmond,TX
Summary
Dependable server/team leader, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Early Bird Cafe
08.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for breakfast restaurant with social relevancy and intentionality
Team Leader
Whataburger
09.2021 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Cashier, Cook and Order Taker
McDonalds
11.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Fulshear High School
Fulshear, TX05.2023
Skills
- Guest Relations Management
- Order Accuracy
- Dish Preparation
- Suggestive Selling
- Dining Customer Service
- Cash Handling
- Assist Customers
- Daily Workflow Improvement
- Leading Employees
- Manage Inventory
- Dining Area Maintenance
- Staff Training
Timeline
Server
Early Bird Cafe
08.2023 - Current
Team Leader
Whataburger
09.2021 - Current
Cashier, Cook and Order Taker
McDonalds
11.2020 - 08.2021
High School Diploma -
Fulshear High School
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