Joshua Pena
101 South Twin Creek Drive Apt 807,TX
Summary
Dynamic and dedicated professional with a proven track record at Whataburger Restaurants, excelling in customer service and teamwork. Recognized for enhancing guest satisfaction through effective communication and multitasking. Skilled in cash handling and maintaining safety standards, consistently promoting a clean and organized work environment.
Overview
2026
2026
years of professional experience
Work History
Crew Member
Whataburger Restaurants L&c
- Provided exceptional customer service during high-volume shifts, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment and maintained cleanliness to comply with health and safety standards.
- Assisted in training new crew members on company policies and efficient workflow practices.
- Handled cash transactions accurately while maintaining a balanced register throughout shifts.
- Collaborated with team members to streamline order preparation processes, reducing wait times for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Material Handler
Lone Star Material Handling
03.2024 - 05.2025
- Operated forklifts and pallet jacks to transport materials safely.
- Sorted, organized, and stored materials in designated warehouse locations.
- Assisted in inventory management by conducting regular stock counts.
- Maintained cleanliness and organization of work areas for safety compliance.
Education
High School Diploma -
United South High School
Laredo, TX05.2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Attention to detail
- Taking orders
- Customer engagement
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Safety awareness
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
Timeline
Material Handler
Lone Star Material Handling
03.2024 - 05.2025
Crew Member
Whataburger Restaurants L&c
High School Diploma -
United South High School