Joshua Player
Pensacola,FL
Summary
Reliable installation and repair professional specializing in garage door systems. Strong teamwork and organizational skills. Adept at building loyal relationships with customers by providing exceptional work.
Overview
14
14
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
10.2020 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Built and designed large displays weekly to promote specific products.
- Trained new employees on overall company and department-specific policies and procedures.
- Promoted business' development by building and maintaining relationships with new clients.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Garage Door Technician
Golden Garage Door Repair
01.2018 - 05.2020
- Updated daily logs with hours and materials used.
- Diagnosed problems and completed timely repairs.
- Measured and estimated jobs in order to calculate fees.
- Educated homeowners about proper care and maintenance of garage door systems.
- Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
Garage Door Technician
A1 Garage Door Repair
01.2017 - 12.2017
- Updated daily logs with hours and materials used.
- Diagnosed problems and completed timely repairs.
- Measured and estimated jobs in order to calculate fees.
- Educated homeowners about proper care and maintenance of garage door systems.
- Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
AAV Crew Chief
US Marines Corps
08.2010 - 04.2013
- Trained all team members on key roles to maintain flexibility.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials, and items.
- Managed team according to company standards and compliance requirements.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL06-2010
Skills
- Stock management
- Process and procedure development
- Hand-tool proficiency
- Ladder safety
- Multitasking
- Professionalism
- Reliability
- Job estimation
- Product Knowledge
- Power Tool Operation
- Equipment Maintenance
- Door installation
Timeline
Department Supervisor
The Home Depot Inc
10.2020 - Current
Garage Door Technician
Golden Garage Door Repair
01.2018 - 05.2020
Garage Door Technician
A1 Garage Door Repair
01.2017 - 12.2017
AAV Crew Chief
US Marines Corps
08.2010 - 04.2013
High School Diploma -
Pine Forest High School