Joshua P. Rivers
Pensacola,FL
Summary
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
3
3
years of professional experience
Work History
Sales Associate
Apex Media Solutions LLC
Pompano Beach, FL
06.2026 - 09.2026
- Presented voice search technology solutions and communicated ROI to prospective clients, facilitating informed purchasing decisions.
- Conducted B2B sales of voice search solutions, enhancing business visibility on Google Assistant, Apple Siri, Amazon Alexa, Microsoft Copilot, and Samsung Bixby.
- Prospected and developed relationships with business owners, resulting in increased client acquisition.
Guest Services Manager
Opal Grand Resort and Spa
Delray Beach, FL
10.2025 - 06.2026
- Managed guest relations and resolved escalated concerns, achieving consistently high satisfaction scores.
- Oversaw daily front-of-house guest operations to ensure service aligns with luxury brand standards.
- Supervised front desk agents, bell staff, and valet teams, coordinating schedules and workflows to enhance service delivery.
- Collaborated with housekeeping and engineering to expedite guest requests, ensuring operational efficiency and timely service.
- Trained new team members in guest engagement, service procedures, and property protocols.
Evening Housekeeping Supervisor
Opal Grand Resort & Spa
Delray Beach, FL
03.2025 - 10.2025
- Led and supervised a team of 20 room attendants and supervisors.
- Coordinated staffing and workload distribution nightly to ensure optimal team efficiency and guest service.
- Inspected guest rooms, corridors, and VIP areas to uphold brand-level cleanliness standards and enhance guest satisfaction.
- Anticipated guest needs and delivered personalized service to create memorable experiences.
Pro Shop Administrator
Sly Fox Golf Course
Middletown, VA
04.2024 - 02.2025
- Streamlined tee time scheduling, enhancing customer experience and operational efficiency.
- Managed receivables and payables, ensuring accurate financial records and timely transactions.
- Maintained facilities and supervised food and beverage services.
- Developed opening/closing procedures and trained new employees, fostering consistency in operations.
Intern
Frederick County Parks and Recreation
Winchester, VA
06.2023 - 03.2024
- Tracked receivables and payables, enhancing accuracy of financial reports.
- Conducted spending analyses, identifying potential cost savings.
- Organized schedules for before and after school programs, ensuring smooth operation at community center.
- Developed staff schedules and supported new-hire training.
Education
Bachelor of Business Administration - Business Management
Radford University
Radford, VASkills
- B2B sales
- Customer acquisition
- Sales strategies
- CRM software proficiency
- Contact follow-up
- Client engagement
- Problem resolution
- Relationship building
- Team leadership
- Staff training
- Strategic planning
- Time management
- Attention to detail
- Effective communication
- Excellent people skills
Certifications And Awards
- DECA International Career Development Conference, 9th Place
- Truist Emerging Leaders Certification
- Microsoft Excel (MOS 2019)
Leadership Experience
Social Chair, Sigma Alpha Epsilon Fraternity
Designed and executed social programming that increased engagement and strengthened community., Managed event calendars, logistics, and resource coordination to deliver diverse, well-attended events., Applied leadership and organizational skills to align events with chapter goals, enhancing member participation and collaboration.
Timeline
Sales Associate
Apex Media Solutions LLC
06.2026 - 09.2026
Guest Services Manager
Opal Grand Resort and Spa
10.2025 - 06.2026
Evening Housekeeping Supervisor
Opal Grand Resort & Spa
03.2025 - 10.2025
Pro Shop Administrator
Sly Fox Golf Course
04.2024 - 02.2025
Intern
Frederick County Parks and Recreation
06.2023 - 03.2024
Bachelor of Business Administration - Business Management
Radford University