Joshua Reese
Austin
Summary
Dynamic Business Sales Leader with a proven track record at AutoNation, excelling in leadership and team development. Achieved consistent sales targets through strategic pricing and effective coaching, enhancing customer satisfaction. Skilled in CRM software and employee motivation, fostering a high-performance culture that drives results.
Overview
20
20
years of professional experience
Work History
General Sales Manager
Autonation Chevrolet West Austin
01.2024 - Current
- Building a winning team with minimal turnover increasing revenue on a month to month basis
- Managing Sales Managers holding them accountable to develop their team by training and motivating
- Utilizing metrics to pull the appropriate levers to achieve maximum results in our traffic management
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
Retail Operations Development Manager
AutoNation
01.2022 - 01.2024
- Led cross-functional teams to enhance operational efficiency and streamline development processes.
- Implemented strategic initiatives resulting in improved project delivery timelines and resource allocation.
- Mentored junior developers, fostering skill enhancement and team collaboration on complex projects.
- Analyzed market trends to inform product development strategies and align with customer needs.
- Evaluated emerging technologies to integrate innovative solutions into existing workflows, enhancing productivity.
- Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
- Coordinated with marketing and sales teams to ensure product features met market demands and customer expectations.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Managed new employee orientation training process for more than 100+ employees each year.
Used Car Sales Manager
Autonation Toyota South Austin
03.2020 - 01.2022
- Led sales team in achieving monthly targets through strategic inventory management and sales techniques.
- Lead sales team to a record braking year averaging 280 used car sales per month achieving over a 1:1 used to New ratio.
- Analyzed market trends to optimize pricing strategies, increasing competitive advantage in used car sales.
- Implemented customer relationship management (CRM) systems to streamline follow-ups and improve client satisfaction.
- Developed training programs for new staff, enhancing product knowledge and customer engagement skills.
- Evaluated vehicle trade-ins, ensuring fair valuations while maximizing profit margins on resale vehicles.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
Acquisition Manager
Autonation Toyota South Austin
04.2018 - 03.2020
- Building a sales team through the Service department starting out with 4 associates and increasing to 10, maximizing production of 90 additional units per month
- Averaging over $500k profit for the store in addition to overall sales in New and Used.
- Trained team members on best practices for sourcing vehicles, fostering a culture of continuous improvement.
- Utilized CRM systems to track acquisition performance metrics and generate reports for senior management review.
New Car Sales Manager
Autonation Chevrolet West Austin
01.2017 - 03.2018
- Led sales team to achieve monthly targets through effective coaching and performance management.
- Facilitated regular team meetings to align goals, share best practices, and motivate staff towards achieving objectives.
- Improved overall customer buying experience to safeguard dealership revenue.
- Introduced innovative sales techniques, resulting in higher close rates and improved customer satisfaction scores.
- Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Associate
Autonation Chevrolet West Austin
09.2012 - 01.2017
- Salesman of Year for 3 years strait, selling over 280 units per year
- Answer the Call award 2014
- Assisted customers in vehicle selection, providing tailored recommendations based on individual needs.
- Executed sales transactions accurately, ensuring compliance with dealership policies and procedures.
- Collaborated with team members to maintain organized showroom displays and inventory management.
- Conducted vehicle demonstrations, highlighting features and benefits to enhance customer engagement.
- Resolved customer inquiries promptly, fostering positive relationships and promoting repeat business.
- Developed product knowledge through ongoing training, adapting quickly to new promotional offers and inventory changes.
- Maintained up-to-date knowledge of automotive industry trends, enhancing credibility during customer interactions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Owner/Operator
R&R Restoration
03.2009 - 07.2012
- Managed daily operations to ensure timely project completion and client satisfaction.
- Supervised restoration projects, coordinating teams to maintain high-quality standards.
- Implemented safety protocols to protect staff and clients during restoration processes.
- Developed and maintained relationships with suppliers for efficient material procurement.
- Monitored project budgets, adjusting resources to optimize operational efficiency.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
General Manager
Heartland Automotive Services
06.2005 - 02.2009
- Implemented cost-saving initiatives, optimizing resources while maintaining high service standards.
- Analyzed performance metrics to identify areas for operational enhancement, driving strategic decision-making.
- Oversaw compliance with industry regulations, ensuring safety protocols were consistently met across all services.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Lexington Highschool
Lexington, TX05.2005
Skills
- Leadership and team building
- Employee motivation
- Team development
- Sales development
- Sales leadership
- Price structuring
- Sales presentations
- Training and coaching
- Policy enforcement
- Territory management
- Internet sales management
- Automotive systems
- Customer service and retention
- CRM software
Languages
Sign Language
Native or Bilingual
Timeline
General Sales Manager
Autonation Chevrolet West Austin
01.2024 - Current
Retail Operations Development Manager
AutoNation
01.2022 - 01.2024
Used Car Sales Manager
Autonation Toyota South Austin
03.2020 - 01.2022
Acquisition Manager
Autonation Toyota South Austin
04.2018 - 03.2020
New Car Sales Manager
Autonation Chevrolet West Austin
01.2017 - 03.2018
Sales Associate
Autonation Chevrolet West Austin
09.2012 - 01.2017
Owner/Operator
R&R Restoration
03.2009 - 07.2012
General Manager
Heartland Automotive Services
06.2005 - 02.2009
Lexington Highschool
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