Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joshua Reyes

Miami,Florida

Summary

Dynamic and adaptable guest service professional with strong multitasking and active listening abilities. Experienced in maintaining high standards of service and store organization, committed to driving customer satisfaction and repeat business.

Overview

2
2
Languages
1
1
Certification
4
4
years of professional experience

Work History

Guest Service Representative

Target
Hialeah, FL
09.2024 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Managed transactions accurately using POS systems to ensure efficient checkout processes.
  • Assisted in maintaining store cleanliness and organization, enhancing overall shopping experience.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Crew Member

McDonald's
Hialeah, FL
05.2022 - 08.2024
  • Provided exceptional customer service in a fast-paced environment, ensuring satisfaction and repeat business.
  • Trained new crew members on operational procedures and best practices for efficiency.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.

Education

Airframe & Powerplant (A&P) Mechanic Certificate - Airframe & Powerplant (A&P) Mechanics

George T. Baker Aviation Technical College
Hialeah, FL
05-2028

High School Diploma -

IMater Charter Middle/High School
Hialeah, FL
05-2023

Skills

  • Customer service
  • Guest accommodations
  • Time management
  • Teamwork and collaboration
  • Conflict resolution
  • Multitasking
  • Active listening
  • Computer skills
  • Analytical thinking

Certification

office 365 certified in powerpoint and excel

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Guest Service Representative

Target
09.2024 - Current

Crew Member

McDonald's
05.2022 - 08.2024

Airframe & Powerplant (A&P) Mechanic Certificate - Airframe & Powerplant (A&P) Mechanics

George T. Baker Aviation Technical College

High School Diploma -

IMater Charter Middle/High School

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