Joshua Satterwhite
Anna,TX
Summary
Skilled Collision Estimator with a proven track record at Texas Collision Centers, enhancing shop productivity and customer satisfaction through expert damage assessments and cost estimation. Excelled in utilizing cutting-edge software and auto body repair knowledge, alongside outstanding customer service, to deliver accurate repair solutions. Achieved significant repeat business by prioritizing client needs and fostering trust.
Overview
8
8
years of professional experience
Work History
Collision Estimator
Texas Collision Centers
10.2022 - Current
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
Collision Estimator
Caliber Collision
02.2020 - 10.2022
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
Collision Estimator
Service King
07.2016 - 02.2020
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
Education
Bachelor of Arts - University Studies
Texas Tech University
Lubbock, TX05.2015
Skills
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Customer Service
- Estimating Techniques
- Insurance procedures
Timeline
Collision Estimator
Texas Collision Centers
10.2022 - Current
Collision Estimator
Caliber Collision
02.2020 - 10.2022
Collision Estimator
Service King
07.2016 - 02.2020
Bachelor of Arts - University Studies
Texas Tech University
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