Joshua Shekhbahaei
Elk Grove,CA
Summary
Dynamic Sales Associate dedicated to delivering exceptional customer service and driving sales growth. Skilled in team collaboration and building strong customer relationships, consistently surpassing performance standards and sales targets.
Overview
11
11
years of professional experience
Work History
Sales
Xfinity Comcast
Elk Grove, CA
03.2021 - Current
- Identified customer needs to recommend appropriate products and services.
- Reset store displays for special events and seasonal merchandise changes.
- Operated register, handled cash and processed credit card transactions.
- Improved customer service feedback scores through outstanding service.
- Assisted customers in resolving issues related to product inquiries or orders.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Stocker
Walmart
Sacramento, USA
12.2019 - 03.2021
- Open and unpack the received items, and prepare them to be sent to the frontend.
- Clean displays and shelves to ensure that merchandise is properly and aesthetically displayed
- Unload pallets, and label items.
- Assist customers on the floor when needed.
- Maintain a clean and organized back room.
- Rotated stock to ensure freshness and compliance with standards.
Warehouse Worker
Amazon
Sacramento, USA
10.2017 - 07.2019
- Stow: Scanning items that are on the sled and individually placing them in the pods that are brought to us one by one
- Waterspider: Opening boxes and loading the sleds for the 'stowers'
- Docks: Unloading the trucks and stacking boxes onto pallets. When completely stacked, wrap the pallets with plastic to prevent it from falling over
- Problem Solving: Fixing problems that aren't able to be 'stowed'
- Consistently lifted materials weighing as much as 50 pounds
- Moved and lifted heavy loads of merchandise using a pallet jack
- Maintained clean and organized workspaces to uphold safety standards
- Separated damaged items from functional ones before placing on shelves
Cashier
Walmart
Sacramento, USA
10.2014 - 10.2017
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted and loaded cash in register drawer at beginning of shift
- Greeted customers with smile and provided friendly, knowledgeable service
- Checked identification for proof-of-age and refusing alcohol sales to underage customers
- Mentored new team members on registers, meeting customer needs, and maintaining high satisfaction with customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction
- Collected carts left in parking areas and returned to retail stores
Education
High School Diploma -
Franklin High School
Elk Grove, CA05-2014
Skills
- Customer service
- Cash handling
- Problem solving
- Time management
- Attention to detail
- Adaptability
Timeline
Sales
Xfinity Comcast
03.2021 - Current
Stocker
Walmart
12.2019 - 03.2021
Warehouse Worker
Amazon
10.2017 - 07.2019
Cashier
Walmart
10.2014 - 10.2017
High School Diploma -
Franklin High School