Joshua Vanden Berg
Senior Business Account Manager
Sparta
Summary
Successful mature sales professional with 17+ years experience in fast paced sales environments. High energy, confident team leader with an infectious enthusiasm for work and delivering results
Overview
10
10
years of professional experience
Work History
Sales Manager
Wagner Roofing & Construction Solutions
10.2024 - 05.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Senior Business Account Manager
Verizon Wireless
09.2021 - 09.2024
- Worked independently with minimal supervision.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Quoted prices, credit terms and other bid specifications.
- Developed and implemented strategic account plans to generate new, advantageous customers.
- Drove market penetration within assigned territory, securing high-value contracts from top-tier companies.
- Implemented effective account management strategies, improving customer retention rates.
- Enhanced profitability by negotiating favorable contract terms and pricing structures with clients.
- Exceeded sales targets consistently through strategic planning and diligent follow-up on leads.
- Mentored junior team members, sharing best practices in account management and sales techniques.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
General Manager
Verizon Wireless
04.2020 - 08.2021
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
General Manager
Verizon Wireless
04.2018 - 03.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
General Manager
Verizon Wireless
05.2017 - 03.2018
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Assistant Manager
Verizon Wireless
06.2016 - 05.2017
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Territory Manager
Wimsatt Building Materials
05.2015 - 06.2016
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
High School Diploma -
Forest Hills Northern
Grand Rapids06.2002
Skills
- Persuasive Negotiations
- Salesforce Software
- Customer Service and Assistance
- Pipeline Growth
- Sales Quota Management
- Consultative Selling Techniques
Accomplishments
3 time Winners Circle award recipient
Timeline
Sales Manager
Wagner Roofing & Construction Solutions
10.2024 - 05.2025
Senior Business Account Manager
Verizon Wireless
09.2021 - 09.2024
General Manager
Verizon Wireless
04.2020 - 08.2021
General Manager
Verizon Wireless
04.2018 - 03.2020
General Manager
Verizon Wireless
05.2017 - 03.2018
Assistant Manager
Verizon Wireless
06.2016 - 05.2017
Territory Manager
Wimsatt Building Materials
05.2015 - 06.2016
High School Diploma -
Forest Hills Northern
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