Joshua Zaragoza
Sunbury
Summary
Developed skills in tenant relations and property operations within fast-paced, customer-focused environment. Skilled in coordinating maintenance, handling administrative tasks, and resolving conflicts efficiently. Looking to transition these skills into a new field to drive positive outcomes and streamline processes.
Overview
4
4
years of professional experience
Work History
Property Manager
Ardent Communities
Dublin, OH
10.2025 - Current
- Coordinated tenant move-ins and move-outs to ensure smooth transitions.
- Managed lease agreements, supporting documentation, and renewals for accuracy.
- Responded promptly to tenant inquiries, enhancing overall tenant satisfaction.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections to identify maintenance needs and improvements.
- Assisted in maintaining property compliance with local regulations and safety standards.
- Collaborated with vendors to coordinate timely repairs and service delivery.
- Implemented efficient processes for tracking rental payments and financial reporting.
- Developed positive relationships with residents to foster community engagement and retention.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Customer Service Coordinator
Cortland
Sunbury, OH
01.2025 - 07.2025
- Coordinated customer inquiries, ensuring timely and efficient responses to enhance satisfaction.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
- Managed scheduling for customer service representatives, optimizing team workflows and coverage.
- Analyzed customer feedback to identify trends, driving initiatives for service improvements.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Leasing Consultant
Harbor Group Management Company
Worthington, OH
12.2022 - 01.2025
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated property tours, showcasing amenities and addressing prospective tenant inquiries.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Developed strong relationships with clients to enhance tenant retention and satisfaction.
- Assisted in marketing initiatives to promote available units through various channels.
- Streamlined application processing, improving turnaround time for potential tenants.
Education
High School Diploma -
Thomas Worthington High School
Worthington, OH03-2021
Skills
- Property management
- Payment collection
- Property inspections
- Regulatory compliance
- Tenant relations
- Software utilization
- Staff management
- Skilled multi-tasker
- Adaptable
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gardening
- Hiking
- Photography
- Creative Writing
Timeline
Property Manager
Ardent Communities
10.2025 - Current
Customer Service Coordinator
Cortland
01.2025 - 07.2025
Leasing Consultant
Harbor Group Management Company
12.2022 - 01.2025
High School Diploma -
Thomas Worthington High School