Josie Bernards
Incline Village
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Manager
FUMO Restaurant and Bar
10.2024 - Current
- Trained and mentored staff on customer service protocols and operational procedures.
- Supervised and supported front-of-house staff, providing ongoing coaching to maintain exceptional guest service and team morale.
- Coordinated scheduling and staffing to optimize restaurant performance during peak hours.
- Analyzed customer feedback to identify areas for improvement and enhance overall experience.
Host/Server
Soule Domain
09.2021 - 12.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating efficiency.
- Collaborated with kitchen staff to streamline service flow.
- Monitored dining area for guest satisfaction and addressed concerns promptly.
- Trained new hosts on service protocols and customer engagement techniques.
Rental Gear Advisor
Diamond Peak
12.2021 - 03.2022
- Main job was checking customers out, greeted and assessed needs, Opened and closed cash registers, balanced cash drawers, and made deposits.
Dishwasher
Golden Pig
05.2020 - 08.2021
- Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
- Trained new employees on proper cleaning techniques and safety protocols.
Education
Bachelor of Arts (B.A.) - Global Business
University of Nevada, Reno At Lake Tahoe
Incline Village, CA05.2025
Skills
- Team Training
- Backup management
- Crew coordination
- Guest experience optimization
- Table Service & High-Volume DiningHigh-Pressure Decision Making
- High-Pressure Decision Making
Certification
- Wilderness First Responder (NOLS)
- Alcohol Awareness Card
- Food Handlers Certificate
- CPR (Infant and adult)
- Epinephrine Auto injector Certified
Timeline
Server/Manager
FUMO Restaurant and Bar
10.2024 - Current
Rental Gear Advisor
Diamond Peak
12.2021 - 03.2022
Host/Server
Soule Domain
09.2021 - 12.2024
Dishwasher
Golden Pig
05.2020 - 08.2021
Bachelor of Arts (B.A.) - Global Business
University of Nevada, Reno At Lake Tahoe