Josie Coombs
Cleves,OH
Summary
Adept Medical Assistant with a proven track record at Cincinnati Children's Hospital, showcasing exceptional skills in medical office administration and patient-focused care. Excelled in multitasking and conflict resolution, significantly enhancing patient satisfaction and office efficiency. Demonstrates a trustworthy and calm demeanor, committed to improving patient outcomes and maintaining confidentiality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cincinnati Children's Hospital
Cincinnati, OH
10.2022 - Current
- Prepared treatment rooms for patient examinations.
- Explained treatment procedures and physicians' instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contacted medical facilities to schedule patients for admission.
- Assisted back office patient processes to reduce office wait times.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Responded to patient callbacks and phone-in prescription refill requests.
- Kept facility stocked with necessary supplies, equipment and instruments.
Store Associate
Walgreens
Cincinnati, OH
09.2021 - 02.2022
- Processed sales transactions accurately and efficiently at the cash register.
- Addressed customer complaints in a professional manner.
- Answered telephone to give callers store information and look up order details.
- Performed daily opening and closing procedures for store operation.
- Demonstrated excellent customer service skills at all times.
- Provided cash register operations and handled customer payments.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
Education
High School Diploma -
Taylor High School
Cleves, OH05-2022
High School Diploma -
Diamond Oaks
Cincinnati, OH05-2022
Some College (No Degree) - Psychology
Purdue Global
Lafayette, INSkills
- Check-in coordination
- Trustworthy companion
- Medical office administration
- Intake control
- Patient-focused care
- Calm and level-headed under duress
- Proper communication
- Typing accuracy
- Multitasking
- Task prioritization
- Conflict resolution
- Planning
Affiliations
- Reading
- Photography
- Mentoring peers
Accomplishments
- Medical Assistant Anchor Award nominee
- Was in the National Honor Technical Society during my junior and senior year
- Received a team daisy award nomination
Certification
- Certified Medical Assistant
Languages
English
Professional
References
References available upon request.
Timeline
Medical Assistant
Cincinnati Children's Hospital
10.2022 - Current
Store Associate
Walgreens
09.2021 - 02.2022
High School Diploma -
Taylor High School
High School Diploma -
Diamond Oaks
Some College (No Degree) - Psychology
Purdue Global
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