Josie Lockhart
Auburn,AL
Summary
Highly energetic graduate of Tuskegee University . Received a Bachelor of Science degree in Business Administration on May 30, 2021. Highly organized, responsible, meticulous and detail oriented with excellent communication skills. Goal oriented and focused with ability to work independently as well as a part of a team. Driven to learn quickly, Advanced computer proficiency including command of Microsoft Office, Excel, and PowerPoint. Flexible and hardworking team player focused on boosting efficiency and performance with conscientious and detail-oriented approaches. Currently pursuing MBA degree with concentration in Human Resource Management.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Schulte Hospitality Goup
Hilton Home 2 Suites , Opelika, AL
09.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Prepared weekly employee work schedules for team members.
Mental Health Observer
Wexford Health Sources/Kilby Correctional Facility
Mt. Meig, AL
12.2019 - 04.2021
- Identified behaviors in patient housed on the mental health unit at an Alabama Department of Corrections facility that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Performed scheduled patient safety checks, served as patient's advocate, and documented results to establish patients' well-being.
Patient Companion
Synergy Home Care
Opelika, AL
08.2018 - 04.2019
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Transported individuals to medical appointments and other errands
- Worked to improve and enhance patient lives through effective and compassionate care
- Developed rapport to create safe and trusting environment for care
Cashier/Customer Service Representative
Zaxby's Restaurant
Auburn, AL
01.2016 - 01.2018
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record all transactions accurately and efficiently.
Education
October 2021- Present - Human Resource Management Concentration
MBA Program University of North Alabama
Florence, AL12.2024
Bachelor of Science - Business Administration
Tuskegee University
Tuskegee, AL05.2021
Business Administration Major - August 2017-May 2018
Tennessee State University
Nashville, TNHigh School Diploma -
Loachapoka High School
Loachapoka, AL05.2017
Skills
- Positive Attitude and Energetic
- Customer Service Specialist
- Customer Complaint Resolution
- Front Desk Reservations
- Microsoft Word/Office/Excel/Powerpoint/Outlook
- Computer Proficiency
- Telephone Etiquette
- Data Entry and Database Software
- Orienting New Employees
- Business administration degree
Accomplishments
Lee County Young Leaders (LCYL) 2016
Miss Loachapoka High School 2017
Tennessee State University Deans List 2017-2018
Tuskegee University Honor Roll 2020-2021
The National Society of Leadership and Success (NSLS) 2021
Timeline
Front Desk Receptionist
Schulte Hospitality Goup
09.2021 - Current
Mental Health Observer
Wexford Health Sources/Kilby Correctional Facility
12.2019 - 04.2021
Patient Companion
Synergy Home Care
08.2018 - 04.2019
Cashier/Customer Service Representative
Zaxby's Restaurant
01.2016 - 01.2018
October 2021- Present - Human Resource Management Concentration
MBA Program University of North Alabama
Bachelor of Science - Business Administration
Tuskegee University
Business Administration Major - August 2017-May 2018
Tennessee State University
High School Diploma -
Loachapoka High School
Similar Profiles
Juan Roig BurgosJuan Roig Burgos
Head Houseman at Schulte Hospitality Group (Aloft / Element Midtown Hotel)Head Houseman at Schulte Hospitality Group (Aloft / Element Midtown Hotel)
Emma N. ParsonEmma N. Parson
Hyatt Place Front Desk Team Lead at Schulte HospitalityHyatt Place Front Desk Team Lead at Schulte Hospitality
Tina AndersonTina Anderson
Marriott/ Courtyard by Marriott Chicago UIC, GM at Schulte Hospitality GroupMarriott/ Courtyard by Marriott Chicago UIC, GM at Schulte Hospitality Group