Josilyn Guerrero
Mooresville,NC
Summary
Dynamic and dedicated professional with a proven track record at Trinity Hospital, excelling in customer service and patient care. Demonstrated strong organizational skills and adaptability, enhancing patient satisfaction through effective communication and empathetic support. Recognized for multitasking abilities and commitment to quality, ensuring compliance with HIPAA regulations while fostering a collaborative environment.
Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
Broadway Bean And Bagel
02.2025 - 04.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Patient Access Representative
Trinity Hospital
10.2023 - 12.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Greeted and assisted patients with check-in procedures.
Skills
- Customer service
- Collaborative teamwork
- Strong organizational skills
- Time management
- Goal-oriented perseverance
- Food preparation
Timeline
Crew Member
Broadway Bean And Bagel
02.2025 - 04.2025
Patient Access Representative
Trinity Hospital
10.2023 - 12.2024
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