Journey Vanpatten
Rockford,MI
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
TJ Maxx
Holland, MI
11.2023 - Current
- Ensures compliance with all safety regulations throughout the store premises.
- Provides mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversees coaching and guidance of store employees to foster advancement in work operations.
- Uses excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegates assignments based on team strengths to optimize floor coverage and service levels.
- Assists in recruiting efforts by interviewing candidates for open positions in the store.
- Identifies areas of operational inefficiency and implements solutions to streamline processes.
- Improves productivity initiatives, manages budgets and accounts, coordinates itinerary and schedules appointments.
Key Carrier
TJMAXX
Grand Rapids, MI
06.2022 - Current
- Keeps floor presentable and customer-ready by overseeing continuous store recovery and maintenance actions
- Fills in for store management on demand, smoothly handles day-to-day operations, and maintains leadership continuity
- Minimizes financial errors by carefully counting drawers at the beginning and end of each shift
- Anticipates customers' needs, and decisively offers add-on purchases and upgraded services
- Encourages sales with effective training, monitors, and motivational strategies
- Centers team members' attitudes on serving and delighting customers to capture and increase loyalty
- Boosts performance by overseeing efficient stock room operations and delegating tasks.
Administrative Coordinator
TJMAXX
Grand Rapids, MI
09.2021 - Current
- Coordinates and leads training for other employees to be successful in credit card sales
- Answers phone calls, responds to emails, and distributes mail
- Improves administrative function by optimizing and enforcing office policies
- Supports Operations Assistant Store Manager with scheduling, expense account monitoring, supply inventory, and requisition
- Performs daily cash office functions and maintains cash office standards
- Attends company meetings and takes detailed notes
- Manages calendars for leaders and prioritizes important meetings
- Helps teams accomplish objectives using cross-functional communication
- Plans and coordinates on-boarding and off-boarding activities for employees
- Organizes employee appreciation events, meetings, and conferences for office staff
- Handles personnel records and supports payroll operations for full-time employees
- Review administrative procedures and operating practices and makes improvement recommendations.
Education
Communications, Marketing And English -
Western Michigan University
04.2022
Skills
- Office Administration
- Team Collaboration
- Tech-Savvy
- Presentation Preparation
- Employee Records Management
- Meeting Coordination
- Data Entry
- Verbal and Written Communication
- Employee Onboarding and Orientation
- SEO Strategies
- Social Media Engagement
- Conflict Mediation
- Creative Idea Development
- Project Coordination
Timeline
Assistant Store Manager
TJ Maxx
11.2023 - Current
Key Carrier
TJMAXX
06.2022 - Current
Administrative Coordinator
TJMAXX
09.2021 - Current
Communications, Marketing And English -
Western Michigan University