Jova King
Palmdale,CA
Summary
Dedicated Parts Service Manager with a strong work ethic and a deep desire to grow within a company. I also have a great passion and knowledge of the inner workings of several automotive companies. I am quite mechanically inclined, but I am open minding to learning even more. I strongly believe in team work for the dream work but I can also work efficiently on my own, and with great communication and customer service skills in a fast-paced work setting.
Knowledgeable Sales Consultant with proven ability to drive revenue growth through strategic client relationships and effective sales techniques. Leveraged industry insights to consistently exceed sales targets and enhance customer satisfaction. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet client needs.
Overview
14
14
years of professional experience
Work History
Sales Consultant
AV Chevrolet
03.2023 - 08.2023
- Customers are the most important when it comes to buying a car or truck.my job is to assist with the car buying experience
- Starting with the meet and greet
- Listening to the customer and asking question to help with the best vehicle that fits their needs
- Giving them the most happiest test drive customer has ever experience
- Making sure the vehicle price and payments fit in their budget
- Following up with the customer
Salesperson
Rally Auto Group
06.2021 - 09.2022
- Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements
- Used consultative sales process to match customers with vehicles suiting their needs
- Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase
- Researched new automotive releases to maintain knowledge of new products and trends
- Informed customers of associated dealer services and products such as extended warranties
Parts Service Manager
AutoZone
11.2019 - 08.2020
- Leading a team of 8 CSR for cleaning and maintaining the store while making sure all sells goals are met and exceed its target projection during the weeks of its previous projections
- Cleaning and closing the store for the day
- Customer service and providing accurate knowledge of the product
- Receiving and shipping all product to shipping truck and maintaining the protocol of disposing of all oil and oil like substance in the proper oil container
- Reviewing and going over all sales goals such as the COC the WITTD and also non Apps as well of counting safe the register drawers and any additional petty cash
Team Lead Associate
Journeys
11.2017 - 09.2018
- Maintaining a good working environment while leading a great team of sales associates All the while providing outstanding customer service experience and answering any question our customers may have for convenience
- Making sure all teams have the new assignments and duties for the day
- Maintaining a clean working stock room for easy access to merchandise
- Making sure all customers are satisfied with the service that was provided by me and our team and they had a wonderful experience shopping
Merchandising Team Associate Lead
Burlington Coat Factory
06.2011 - 02.2015
- Leading a team of merchandising associates to keep the sale floor full of merchandise and making sure all customers have easy access to all items on the sales floor
- Stocked the sales floor and maintained clean and accessible round tables and H racks for customer convenience
- Made sure all MTA associates knew their duties and instructions for the day by holding a quick meeting
Team Lead Associate
Ecko Unlimited
04.2009 - 05.2010
- Provided exceptional customer service professionally that customized to each customer's need vs wants and in conjunction with my product knowledge
- Opening and preparing the store for the customers daily shopping experience, while setting up displays and any other preparation the store may need
- Making sure all fitting rooms are clean and accessible to the customers and keeping the store clean
Education
No Degree - Mathematics
West Los Angeles College
Culver City, CA06-2007
High school diploma -
Morningside High School
Inglewood, CA06.2004
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
Timeline
Sales Consultant
AV Chevrolet
03.2023 - 08.2023
Salesperson
Rally Auto Group
06.2021 - 09.2022
Parts Service Manager
AutoZone
11.2019 - 08.2020
Team Lead Associate
Journeys
11.2017 - 09.2018
Merchandising Team Associate Lead
Burlington Coat Factory
06.2011 - 02.2015
Team Lead Associate
Ecko Unlimited
04.2009 - 05.2010
High school diploma -
Morningside High School
No Degree - Mathematics
West Los Angeles College
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