Jovana Hill
Moundville,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Optician
Martin Family Eyecare
02.2021 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
Hostess/ Server
Los Tarascos
02.2019 - 02.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Dog Daycare Attendant
Northport Play And Stay
04.2018 - 02.2019
- Gave animals proper attention to promote secure environment in owner's absence.
- Monitored pets for behavioral or health issues and promptly addressed concerns with owner.
- Cleaned up after pets and implemented strategies to reduce accidents.
- Provided activity and behavioral reports to aid in at-home training efforts and overall wellbeing.
- Organized and disinfected animal living and exercise errors to minimize the risk of infection.
- Restocked supplies throughout facility to keep team ready for animal needs.
Air Bnb Host
Northport Play And Stay
04.2018 - 02.2019
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
Education
High School Diploma -
Northside High School
Northport, AL05.2019
Skills
- Insurance Verification
- Optical Measurements
- Computer Skills
- Retail Sales
- Strong Work Ethic
- Cash Handling
- Exceptional customer service
- Guest Engagement
Languages
Spanish
Native or Bilingual
Timeline
Optician
Martin Family Eyecare
02.2021 - Current
Hostess/ Server
Los Tarascos
02.2019 - 02.2021
Dog Daycare Attendant
Northport Play And Stay
04.2018 - 02.2019
Air Bnb Host
Northport Play And Stay
04.2018 - 02.2019
High School Diploma -
Northside High School