Jovani Pontello
Jacksonville,FL
Summary
Reliable Shift Member and Leader with 3 years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
For the future, working towards building a resume in the sports field. Dedicating my time in school to be a sport general manager or event coordinator. Hoping to provide the highest quality of product for employers in the sports field.
Overview
2
2
years of professional experience
Work History
Shift Leader
Smoothie King
06.2023 - 08.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Crew Member
Five Guys Burger And Fries
05.2021 - 06.2023
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Stanton College Preparatory
Jacksonville, FLBachelor of Science - Sports Management
University of North Florida
Jacksonville, FL05.2027
Skills
- Equipment Troubleshooting
- Production Reporting
- Production Scheduling
- Customer Service Management
- Team Leadership
- Problem-Solving
- Positive Attitude
- Flexible Schedule
Timeline
Shift Leader
Smoothie King
06.2023 - 08.2023
Crew Member
Five Guys Burger And Fries
05.2021 - 06.2023
High School Diploma -
Stanton College Preparatory
Bachelor of Science - Sports Management
University of North Florida