Joyce Casas
1506 Canterbury Ct,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Task Force General Manager
Sandpiper Hospitality
08.2023 - Current
- Traveled to different properties to set our Hotels up for long term success.
- Worked in all aspects of the hotel, staying focused on Sales and profitability, guest and associate satisfaction and ensuring that appropriate brand standards are met
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed Hotel while GM was being found to manage property.
Area Manager of Operations
Sandpiper Hospitality
10.2022 - 08.2023
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
Sandpiper Hospitality
11.2018 - 10.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Took reservations for guest
General Manager
Extended Stay America
03.2000 - 11.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Arbys
Mid South Restaurants
04.1992 - 03.2000
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
Education
High School Diploma -
Baxley Christian School
Baxley, GA06.1983
Skills
- Team Leadership
- Decision Making
- Performance Measurement
- Time Management
- Communication
- Problem Solving
- Teamwork
- Empathy
Accomplishments
Have led my team in # 1 Guest Advocacy Scores
2019-2023
Highest Score for QA
Gm of the Year 2002-2019
Hotel of the year 2019
Timeline
Task Force General Manager
Sandpiper Hospitality
08.2023 - Current
Area Manager of Operations
Sandpiper Hospitality
10.2022 - 08.2023
General Manager
Sandpiper Hospitality
11.2018 - 10.2022
General Manager
Extended Stay America
03.2000 - 11.2018
Arbys
Mid South Restaurants
04.1992 - 03.2000
High School Diploma -
Baxley Christian School