Joyce Contreras
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Lowe's
12.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Computer And Information Sciences
California State University Northridge
Northridge05.2025
High School Diploma -
Opportunities For Learning - Arleta
Arleta, CA03.2021
Skills
- Monetary Transactions
- Customer Complaint Resolution
- Sales and Upselling
- Investigate Claims
- Problem Resolution
- Customer Service
- Calm and Professional Under Pressure
- Safety Regulations
- Merchandise Orders and Exchanges
- Selling Skills
- Safe Work Practices
Languages
Spanish
Full Professional
Timeline
Customer Service Associate
Lowe's
12.2020 - Current
Computer And Information Sciences
California State University Northridge
High School Diploma -
Opportunities For Learning - Arleta