Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce A Hudepohl

Newport,KY

Summary

Self-motivated receptionist highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

29
29
years of professional experience

Work History

Front Desk Receptionist

H&r Block
Cold Spring, KY
01.2018 - 04.2023
  • Receive incoming telephone calls in a friendly, professional manager.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting customer requests.

Cash Management Associate

US Bank NA
Cincinnati, OH
05.2000 - 01.2008
  • Work closely with Fortune 500 commercial companies to set up needed cash services.
  • Remote relationship building so that the customer knew and trusted recommendations.
  • Assistant cash manager in request for proposals (RFP).
  • Correlating the information and present the polished final proposal to the potential customer.
  • Attended meetings as management's representative to report on proceedings.

Assistant Manager

US Bank NA
Cincinnati, OH
10.1994 - 01.2008
  • Work closely with customers to understand their financial needs
  • Maintain a close relationship to help determine next steps
  • Work closely with teller staff and count the cash drawer on a spot check.
  • Issues and problems resolved as appointed by bank manager.
  • Collaborated with bank manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed thorough opening, closing functions to maintain operational standards and security.

Education

Bachelor of Arts - Psychology

University of Kentucky
Lexington, KY
08.1972

Skills

  • Call Answering and Routing
  • Computer Proficiency
  • Customer Complaint Resolution
  • Attention to Detail
  • Courteous and Professional

Timeline

Front Desk Receptionist

H&r Block
01.2018 - 04.2023

Cash Management Associate

US Bank NA
05.2000 - 01.2008

Assistant Manager

US Bank NA
10.1994 - 01.2008

Bachelor of Arts - Psychology

University of Kentucky
Joyce A Hudepohl