Joyia Brooks
Olivette,MO
Summary
Accomplished Outside Sales Representative skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Outside Sales Representative
United Rentals- Reliable Onsite Services
02.2023 - Current
- Cross selling other items for other branches in our territory
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- With very minimum training I increased our branches revenue by over 12% within a 8 month timeframe
- Collecting over $100k of lost revenue
- Established 9 new customers that brought promising consistent business to our company
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
Inside Sales Representative
American Water Resources
08.2021 - 02.2023
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
Retention Representative
Car Shield
06.2016 - 09.2021
- Using my gladsome personality and top tier customer service skills to convince each customer to not cancel their policy
- Increased customer retention by addressing concerns and offering tailored solutions to retain business.
- Resolved account issues for enhanced customer satisfaction and loyalty.
- Built rapport with customers through active listening and empathetic understanding of their needs.
- Reviewing previous claim history with customers
- Maneuvering through multiple data bases at a time
- Awarded trophies for leading my team’s numbers for the month.
Education
Bachelor of Science in Education – Early Childhood Education -
Harris-Stowe State University
12.2020
Skills
- Sales proposal creation
- Relationship Building
- Revenue and profit maximization
- National account management
- Customer Service-Oriented
References
Available Upon Request
Certification
Timeline
Outside Sales Representative
United Rentals- Reliable Onsite Services
02.2023 - Current
Inside Sales Representative
American Water Resources
08.2021 - 02.2023
Retention Representative
Car Shield
06.2016 - 09.2021
Bachelor of Science in Education – Early Childhood Education -
Harris-Stowe State University
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