Juan Castillo
Summary
Dynamic professional with extensive experience in customer service and technical support, notably at Alorica. Expert in technical troubleshooting and verbal communication, consistently enhancing customer satisfaction. Proven ability to manage confidential information and streamline workflows, contributing to improved service delivery and operational efficiency. Bilingual support specialist dedicated to resolving inquiries effectively.
Overview
7
7
years of professional experience
Work History
Spanish Interpreter
Lionbridge
02.2022 - 12.2024
- Facilitated clear communication between Spanish speaking clients and English speaking representatives.
- Managed confidential patient information adhering to HIPAA regulations during interpretations.
Technical Support Representative
Alorica
11.2020 - 02.2022
- Resolved technical issues efficiently through remote troubleshooting and customer engagement.
- Provided comprehensive product support via phone, email, and chat channels.
- Documented customer interactions and solutions in ticketing system for future reference.
- Collaborated with team members to improve knowledge base and troubleshooting processes.
Customer Service Representative
Conduent
01.2018 - 09.2020
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Collaborated with team members to streamline workflows, enhancing overall service delivery efficiency.
- Provided bilingual support to customers, resolving inquiries and enhancing satisfaction.
- Provided detailed product information, assisting customers in making informed decisions.
Education
No Degree - Law
Universidad Abierta Para Adultos
10-2027
High School Diploma -
Instituto Politécnico La Esperanza
07-2008
Skills
- Verbal communication
- Technical troubleshooting
- Remote support
- Issue troubleshooting
- Customer service
- Complaint handling
- Follow-up skills
- Typing speed
- Email etiquette
- Organization
Timeline
Spanish Interpreter
Lionbridge
02.2022 - 12.2024
Technical Support Representative
Alorica
11.2020 - 02.2022
Customer Service Representative
Conduent
01.2018 - 09.2020
No Degree - Law
Universidad Abierta Para Adultos
High School Diploma -
Instituto Politécnico La Esperanza
Similar Profiles
Swapnil Manik SatheSwapnil Manik Sathe
Associate Project Manager at LionbridgeAssociate Project Manager at Lionbridge
Shashank ShahareShashank Shahare
Senior Full Stack Developer (Deputed by Roxiler) at LionbridgeSenior Full Stack Developer (Deputed by Roxiler) at Lionbridge
Abraham HernandezAbraham Hernandez
Interpreter at LIONBRIDGEInterpreter at LIONBRIDGE
Lourdes ChaarLourdes Chaar
Spanish-English-Spanish Interpreter and Translator at Mastering English For ExecutivesSpanish-English-Spanish Interpreter and Translator at Mastering English For Executives
Arleen EchevarriaArleen Echevarria
Spanish Interpreter and Interpreter Coach at VOYCESpanish Interpreter and Interpreter Coach at VOYCE