Juan Cotto
Groveland,FL
Summary
Proven leader and efficient problem-solver, I enhanced team performance and customer satisfaction at Woodall Auto Wholesale through expert employee scheduling and exceptional customer service. Skilled in equipment operation and fostering positive team dynamics, I significantly improved operational efficiency. My approach consistently delivers results beyond expectations, with a keen focus on strategic improvements and employee development.
Overview
24
24
years of professional experience
Work History
Shop Supervisor
Woodall Auto Wholesale
03.1999 - 07.2023
- Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Mentored and trained new employees to ensure consistent service standards across the team.
- Checked incoming orders and organized new stock.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Improved store efficiency by implementing new inventory management processes.
- Streamlined operations through effective employee scheduling and task delegation.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
- Coordinated with vendors to negotiate favorable terms for product sourcing and delivery schedules.
- Inspect car delivery
- Oil change
- Tire change/balancing tires
- Walk the auction
- Pull cars apart and back together
- Fully detailed cars
Education
High School Diploma -
Juan Pablo III
Bayamon, PR06.1993
Skills
Safety Management
Heavy Lifting
Employee Scheduling
Task Delegation
Employee Motivation
POS Systems
Customer Service
Professional Communication
Tools and Equipment Maintenance
Decision-Making
Dependable and Consistent
Skilled Maintenance and Repair
Equipment Operation
Languages
Spanish
Native or Bilingual
Timeline
Shop Supervisor
Woodall Auto Wholesale
03.1999 - 07.2023
High School Diploma -
Juan Pablo III