Juan Garcia
Miami
Summary
Hardworking and passionate Server seeker with strong organizational skills. Ready to help the Team achieve company goals. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Server
Versace Mansion
06.2022 - 03.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Manager's Assistant
Ceviche 105
02.2020 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored security to protect employees, customers and property.
Server Shift Leader
Ceviche 105
10.2019 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
Server
Casa Tua Hotel And Restaurant
06.2018 - 09.2020
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Inspected dishes and utensils for cleanliness.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Education
J.D. - Lawyer
Universidad Central De Venezuela
Caracas. Venezuela 08.2018
Skills
- Daily specials memorization
- Special Connecting with Clients for and Amazing Journey
- Follow Steps of Service and right Procedures
- Food and beverage pairings
- Wine and Spirits Knowledge
- Sales expertise
- Professional Appearance
- Goal Setting
- Hospitality best practices
- Team Leadership
- Attention to Detail
- High-volume dining
Accomplishments
- Supervised team of 30 staff members.
- Achieved Top Sales by completing Training with Staff Members with accuracy and efficiency.
- Serve VIP's Customers
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase
Timeline
Server
Versace Mansion
06.2022 - 03.2024
Manager's Assistant
Ceviche 105
02.2020 - 05.2022
Server Shift Leader
Ceviche 105
10.2019 - 02.2020
Server
Casa Tua Hotel And Restaurant
06.2018 - 09.2020
J.D. - Lawyer
Universidad Central De Venezuela
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