Juan Gil
Houston,TX
Summary
Results-driven Department Supervisor with proven expertise in customer service and team leadership. Recognized for effective problem-solving and performance improvement initiatives that enhance client engagement and operational efficiency.
Overview
14
14
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Houston, TX
03.2016 - Current
- Supervised daily operations to ensure high standards of customer service and product availability.
- Trained and mentored team members on effective sales techniques and safety protocols.
- Made daily cash deposits to company bank.
- Collaborated with cross-functional teams to streamline store layout for improved customer flow.
- Supervised daily operations of front end department, ensuring efficient workflow and customer service excellence.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction rates through effective communication.
- Analyzed sales data to identify trends, contributing to strategic planning and promotional initiatives.
- Supervised cash office operations, ensuring compliance with financial policies and procedures.
- Trained and mentored staff on cash handling procedures and operational best practices.
Personal Care Assistant
Healthcare Temp
Houston, TX
12.2012 - 03.2016
- Developed personalized care plans in collaboration with healthcare professionals for optimal client outcomes.
- Administered medications according to prescribed schedules, ensuring compliance with health regulations.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship to clients, enhancing emotional well-being and social engagement.
Education
High School Diploma -
Furr High School
Houston, TX05-2014
Skills
- Customer relations
- Team leadership
- Performance improvement
- Customer service
- Team leadership
- Client engagement
- Problem-solving
- Time management
- Multitasking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Department Supervisor
Lowes Home Improvment
03.2016 - Current
Personal Care Assistant
Healthcare Temp
12.2012 - 03.2016
High School Diploma -
Furr High School