Juan Gomez
Aurora,CO
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Professional with experience in managing front desk operations and providing exceptional customer service. Strong skills in communication, problem-solving, and multitasking, ensuring smooth daily operations. Reliable team player, adaptable to changing needs, and focused on achieving results. Skilled in administrative tasks, scheduling, and maintaining welcoming environment for guests.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
HealthOne CBO, HCA
Aurora, CO
04.2026 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted patients, ensuring a welcoming and professional environment.
- Scheduled appointments using electronic medical records software, enhancing operational efficiency.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations.
- Trained and mentored new reception staff on office protocols and customer service standards.
- Streamlined appointment processes, reducing wait times and improving patient satisfaction.
- Implemented electronic health record (EHR) systems for accurate patient data management.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Managed patient check-in and scheduling, ensuring efficient flow of operations.
Cook
HealthONE
Aurora, CO
08.2023 - Current
- Prepared and cooked nutritious meals adhering to dietary guidelines and health standards.
- Engaged with nutritionists to formulate balanced menus, ensuring alignment with individual patient health goals.
- Maintained cleanliness and organization of kitchen, ensuring compliance with safety regulations.
- Trained new staff on food preparation techniques and kitchen protocols for efficiency.
- Monitored inventory levels, reducing waste through effective stock management practices.
- Developed and implemented cooking processes that enhanced meal quality and presentation.
- Collaborated with nutritionists to create balanced menus for diverse patient needs.
Lead Crew Member
Custom Made Meals
Denver, Colorado
01.2018 - 06.2019
- Enforced strict adherence to safety protocols governing crew behaviors, equipment operation and power tool use.
- Enforced proper PPE use and verified availability for line members.
- Reduced downtime by performing preventive equipment maintenance and proactively replenishing materials.
- Monitored production schedules against daily output and reported potential delays to leadership.
- Managed workflow productivity through active delegation and performance tracking.
- Packaged, sealed and transported finished items for shipping.
General Manager
Churchs Chicken
aurora, Colorado
12.2006 - 01.2018
- Organized staff schedules to close gaps and maximize financial results.
- Deployed solid budget control strategies to achieve revenue and profit targets.
- Evaluated opportunities for expansion and improvement to increase profits.
- Implemented successful training program to upskill employees.
- Scheduled staff shifts to guarantee adequate capacity for ideal operations.
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
Education
GED -
Community Collage of Aurora
aurora, ColoradoSkills
- Bilingual Proficient in English and Spanish
- Good communication
- Responsible
- Customer Service Skills
- Communication
- Administration and management
- Fast learner
- Reading Skills
- Sales Goals
- Cooking methods
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Front Desk Receptionist
HealthOne CBO, HCA
04.2026 - Current
Cook
HealthONE
08.2023 - Current
Lead Crew Member
Custom Made Meals
01.2018 - 06.2019
General Manager
Churchs Chicken
12.2006 - 01.2018
GED -
Community Collage of Aurora