Juan Padierna
Houston
Summary
I am seeking a position where I can use my current experience and skills in Inside Sales/Customer Service Representative.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
SPEC Building Materials
Houston
03.2024 - Current
- Managed customer inquiries and provided product information consistently.
- Developed relationships with clients to enhance customer satisfaction and loyalty.
- Processed orders efficiently using company's sales management software.
- Worked with new customers to setup accounts and credit terms
- Maintained an accurate inventory by performing weekly cycle counts
- Purchased from several vendors for stock or special orders for customers
Inside Sales/Account Manager
Wika USA, LP
Pasadena
01.2021 - 03.2024
- Responsible for managing four several accounts.
- Train representatives to utilize the online portal to be self-sufficient for standard products.
- Shared product knowledge to help strengthen channel partners and representatives.
- Handled technical inquiries and provided quotes
- Occasional order entry and order management.
- Answering customers calls and emails.
Shipping and Receiving Manager
Fluid Sealing Products, LLC.
Houston
04.2017 - 01.2021
- Motivate and train the shipping department to provide quality customer service.
- Manage the receiving department to insure material is properly inspected and received in to a computerized system (MIS).
- Supervise and coordinate company drivers to establish routing for deliveries and pickups.
- Enforce work procedures as well as developed several internal processes to increase efficiency, Quality and speed.
- Utilize a variety of freight carriers directly and through a third-party logistics system for outbound and inbound shipments.
- Submitting claims for damaged or lost shipments (UPS, FEDEX and LTL Carriers).
- Prepare proper documentation for outbound and inbound shipments. (Bill of Ladings, pallet label, Commercial Invoices)
- Teach and implement organization within the departments to make them proficient.
Inside Sales/Account Manager
Gayesco-Wika USA, LP
Pasadena
05.2013 - 12.2016
- Interact with customers to provide and process information in response to inquiries, concerns, and request about products and services.
- Provide technical support for certain company product’s to a designated team.
- Respond to customers emails and provide quotes in a timely manner.
- Perform order entry and confirm all materials are on hand or ordered to meet accurate ship dates.
- Aim to meet or exceed customer’s expectations.
Inventory Lead
Gayesco-Wika USA, LP
Pasadena
01.2012 - 05.2013
- Writing up orders and creating job bins for all Bill of Materials.
- Pulled parts or materials needed for all departments to manufacture the product.
- Made sure all inventory parts were allocated and issued to work orders.
- Run daily cycle counts and reports to correct any discrepancies for a more accurate Inventory.
- Supervising and motivating a team of workers.
Inventory manager
Great Western Valve
Houston
10.2010 - 12.2011
- Entered any new and surplus part’s or valves into a computerized system.
- Issued and charged any inventory parts and valves to work orders.
- Created rack numbers and set up racks in wharehouse for stock parts and valves.
- Entered purchase order requisitions for any parts that were needed to complete orders.
Shipping and Receiving Manager
Great Western Valve
Houston
10.2010 - 12.2011
- Inspect and Receive all incoming material or parts into a computerized system.
- Receiving any buy outs in a timely manner and distributing them to its rightful work order.
- Managing any incoming or outgoing valve’s and parts for a seperate storage warehouse.
- Compared physical receiving to packing slip to ensure accurate receiving and Invoicing.
Education
High School -
Stephen F. Austin High School
HoustonSkills
- Customer relationship management
- Sales order processing
- Inventory management
- Account management
- Data entry accuracy
- Problem solving
- Effective communication
- Team collaboration
- Training and development
- Time management
- Order management
- Lead generation
- Verbal and written communication
- Relationship building
- Relationship development
Timeline
Inside Sales Representative
SPEC Building Materials
03.2024 - Current
Inside Sales/Account Manager
Wika USA, LP
01.2021 - 03.2024
Shipping and Receiving Manager
Fluid Sealing Products, LLC.
04.2017 - 01.2021
Inside Sales/Account Manager
Gayesco-Wika USA, LP
05.2013 - 12.2016
Inventory Lead
Gayesco-Wika USA, LP
01.2012 - 05.2013
Inventory manager
Great Western Valve
10.2010 - 12.2011
Shipping and Receiving Manager
Great Western Valve
10.2010 - 12.2011
High School -
Stephen F. Austin High School