Juan Santiago

Field service experience supporting industrial electrical equipment and systems.

Electrical and mechanical troubleshooting, diagnostics, and problem-solving skills.

Experienced in identifying equipment issues, determining root causes, and providing effective on-site solutions.

Comfortable working directly with customers, contractors, and site personnel to resolve technical and installation-related issues.

Experienced in performing site inspections and providing technical support during equipment installation and commissioning.

Willing and able to travel to customer sites for troubleshooting, inspections, training, and technical support.

▪ Conduct comprehensive inspections and functional tests of fire alarm systems in accordance with NFPA standards and local AHJ requirements.

▪ Inspect and evaluate control panels (Notifier, FireLite, Siemens, Bosch, Silent Knight), notification appliances (horns, bells, strobes), and activation devices (manual pull stations, nurse calls,
automatic detectors).

▪ Test and assess diverse detection systems, including smoke, heat, UVIR, and flame detectors, as well as water flow switches, low-pressure devices, and auxiliary shutdown protocols
(elevator/HVAC).

▪ Prepare detailed inspection reports outlining system conditions, deficiencies, and recommended corrective actions.

• Inspected fire alarm systems for code compliance and operational readiness.

▪ Conducted inspections of fire alarm systems in buildings, including pull stations, smoke alarms,
horn strobes, and panel troubleshooting.

▪ Tested and monitored backup battery voltage to ensure reliability and system compliance.

▪ Partnered with sprinkler technicians to conduct joint system inspections and ensure full
operational safety.

▪ Oversaw post-inspection billing and follow-up, facilitating timely payment collection and maintaining accurate documentation.

Key Contributions
✓ Supported client safety and compliance by identifying system issues early, coordinating repairs
with technicians, and ensuring accurate billing and documentation for timely resolution.

• Documented inspection results and service deficiencies accurately.

▪ Rendered exceptional service to customers to ensure their satisfaction by identifying and exceeding the needs and requests of account holders.

▪ Provided effective solutions to complex problems and issues of customers through the development and proposal of appropriate and prompt solutions.

▪ Displayed and presented several products at customer sites in line with company specifications and policies.

▪ Managed and drove the execution of the dishwasher/chemical initiative as the top sales producer on the program.

▪ Led and optimized the operations of order and sales cycle management, vendor relationships, and chain distribution logistics.

▪ Conducted new business generation through leadership, guidance, and support of the Sales Team to drive business development efforts.

Key Contributions

✓ Functioned as an active Sales Team member, with a proven record of success in generating outstanding results.

✓ Accomplished 70% on client retention and 25% in healthcare markets, mid-size restaurant chains, and single-unit operations, resulting in maximizing the company's overall business potential.

✓ Successfully targeted and secured new markets by generating effective strategies based on competitor behavior research and analysis.

✓ Obtained a significant increase in existing client base and new business development by identifying niche markets, thereby generating the necessity for a chemical program, which led to
the overall logistics and implementation of a non-existent program.

✓ Earned commendation for maintaining customer satisfaction with new chemicals and dish machine rental programs in the Southeast region.

✓ Earned the Territory Sales Manager of the Year Award in 2008.

✓ Earned Budget Achievement Award awards from 2007 to 2010.