Juan Valdez
Rohnert Park,California
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
Work History
Account Executive
T-Mobile for Business
08.2022 - Current
- Meet and exceed monthly sales quota objectives by successfully acquiring accounts within an assigned geographic territory
- Proposal Writing Experience preparing, delivering, and following-up on product/service proposals and pricing quotations
- Task Management high degree of mutil-tasking
- Under sales manager supervision, generates leads and referrals through prospecting, cold calling and networking
- Identify customer needs and utilize solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
- Negotiate and close deals
- Work with leadership to develop skills in prospecting, call execution and relationship management
- Devise creative and effective sales approaches, solutions and proposals
- Fully utilize all sales force automation, funnel management and prospecting tools manage sales funnel and generate reporting on sales activities and forecasting
- Also responsible for other Duties/Projects as assigned by business management as needed
- Gain new business through prospecting, cold-calling, networking and generating leads and referrals.
Business Sales Manager
Comcast Business
07.2021 - 08.2022
- Enabling your team to deliver best-in-class customer service
- Leading, developing and tracking your team’s performance
- Developing and implementing strategies to acquire new business
- Modeling effective sales strategies for your team to follow
- Tracking and reporting key financial, budget, and sales metrics
- Motivate and empower your sales team to deliver outstanding customer service and solutions
- Crafted compelling sales proposals, business cases, and value propositions.
Enterprise Account Executive
Comcast Business
03.2020 - 07.2021
- Demonstrates strategic thinking, analysis, and insights to cultivate an account planning strategy to achieve sales goals, both with new logo acquisition and existing logos
- Advise complex enterprise organizations on different Comcast technologies and deliver strong influence/selling skills across the entire sales cycle including opportunity analysis, account discovery, proposition presentation, objective handling, and offer negotiation
- Create, deliver, and leads face-to-face sales presentations to cross-functional C-level executives, including regular interaction with the CEO and senior leadership that sell the benefits of Comcast products and services to enterprise customers
- Actively generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships
- Serves as a subject matter expert on all Managed Router, Managed Security, Managed Wi-Fi and Professional services, Metro Ethernet and fiber services for national account clients
- Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up
- Develops sales territory, including cultivation of local partnerships and organizational affiliations in the retail, health care, technology and hospitality sectors.
Sr. Business Account Executive
Comcast Business
10.2019 - 03.2020
- Territory: North Bay & San Francisco
- Lead and trained our North Bay team for rollout of Comcast Mobile
- Sell SaaS and Cloud bases service in addition to partnering with marketing and finance to build out fiber network
- Sell Comcast Internet, Data, Video and Voice services to small and mid-size businesses
- Create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services through proposals
- Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand
- Team with technical architect, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth
- Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above
- Partner with Director and C suite level executives to increase or infrastructure in coax cable and fiber builds.
Account Manager
Verizon WIreless
12.2017 - 10.2019
- Driving small to mid-business results
- Driving small business results through coaching Sales Representatives
- Acquiring and retaining the accounts of the consumer small business segment
- Utilizing solutions-based selling techniques
- Outbound calling and customer visits
- Completing contracts and reporting
- Generate new business through prospecting.
General Manager
Verizon WIreless
05.2016 - 12.2017
- Providing ongoing sales training and support for team to exceed sales, retention, quality, and service objectives
- Strategy development to ensure our products and services are effectively showcased throughout the store
- Developing and implementing sales tools and initiatives
- Maintaining the performance of your store by running retail inventory compliance
- Engaging in business operations including budgeting, forecasting, analyzing, and providing sales reports
- Demonstrated experience driving results for a sales team working in an individual based commission structure
- Demonstrated experience balancing multiple priorities in a multifaceted environment
- Demonstrated experience setting goals, evaluated performance, and developing a high performing team.
Assistant Manager
Verizon WIreless
- 05.2016
- Leading team by resolving customer issues and assisting with customer transactions
- Inspiring, training, and coaching your team to deliver an exceptional customer experience
- Identifying selling skill gaps, then creating and implementing development plans to help meet and exceed individual sales metrics and assigned quotas
- Leading store operations (i.e., analyzing staffing needs, reporting financial and sales data, managing cash, meeting compliance requirements, and opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality)
- Monitoring inventory by restocking shelves with product, maintaining device security and managing store cleanliness
- Managing store merchandising and planogram compliance in accordance with company expectations
- Completing store opening and closing activities
- Demonstrated ability to drive positive results in a cohesive environment with individual commission structure
- Demonstrated skill in negotiation and conflict negotiation and the ability to build trust and act as an influencer.
Solutions Specialist
Verizon WIreless
03.2015 - 11.2015
- Having a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff
- Driving for high-performance results within a fast-paced, demanding solutions sales environment and focusing on optimizing customer and employee experience
- Building, developing and mentoring your sales team
- Providing ongoing sales training and support for team to exceed sales, retention, quality and service objectives
- Strategy development to ensure our products and services are effectively showcased throughout the store
- Developing and implementing sales tools and initiatives
- Maintaining the performance of your store by running retail inventory compliance
- Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
Education
Bachelors in Business Management -
Sonoma State University
Rohnert Park, Ca07.2024
High School Diploma -
Piner High School
Santa Rosa, Ca05.2015
Skills
- Salesforce Record Keeping
- Computer Proficiency
- Leadership Experience
- Cold Calling
- Proposal Writing
- Client Relationship Building
- Problem Solving
- Territory Planning
- Hunter Mentality
- Strong Verbal and Written Communication
- Sales Quota Achievement
Accomplishments
- T-Mobile for Business Over 300% to plan on commission for a year Q2 Winner Circle Q2 Recognition #1 Account Executive Top 10 as an Account Executive out of 1500 Year to Date
- Comcast Business Over 275% to plan on commission for a 2 year President Club Winner Top 10 in the Nation Year to Date Promoted to Enterprise after 6 months
- Verizon Wireless Over 200% to plan on commission for a 2 year Repeated Winner Circle Promoted to Manager within 6 months President’s Cabinet Winner Lead sales training Programs Nationwide
Languages
Spanish
Native or Bilingual
Timeline
Account Executive
T-Mobile for Business
08.2022 - Current
Business Sales Manager
Comcast Business
07.2021 - 08.2022
Enterprise Account Executive
Comcast Business
03.2020 - 07.2021
Sr. Business Account Executive
Comcast Business
10.2019 - 03.2020
Account Manager
Verizon WIreless
12.2017 - 10.2019
General Manager
Verizon WIreless
05.2016 - 12.2017
Solutions Specialist
Verizon WIreless
03.2015 - 11.2015
Assistant Manager
Verizon WIreless
- 05.2016
Bachelors in Business Management -
Sonoma State University
High School Diploma -
Piner High School