JUANA ALLEN
Server
North Las Vegas,NV
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Server
Dennys Resturant
North Las Vegas, Nevada
10.2021 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales 15%-20% significantly by upselling higher-end products to customers.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Retail Associate
Mileidy's Fashion
NORTH LAS VEGAS, NV
05.2021 - 10.2021
- Increased sales by 15% by suggesting complementing items.
- Maintained clean sales floor and straightened and faced merchandise.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Tax Preparer
Self Employed
North Las Vegas, Nevada
01.2020 - Current
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Established strong connections with customers and increased number of potential clients.
Cashier
Nada Hamika
Las Vegas, Nevada
09.2020 - 01.2021
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Requested official identification for alcohol purchases.
- Increased sales by 10%.
Tax Preparer
H & R Block
El Monte, California
12.2014 - 04.2018
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Facilitated communication between clients and tax authorities.
Life Insurance Agent
State Farm- Hector Feria
El Monte, California
01.2018 - 02.2018
- Attended continuing education courses and workshops to increased additional insurance industry knowledge.
- Promoted State Farm products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
- Remained impartial in order to advise clients based on circumstances.
Cashier
Baja Ranch Market
Monrovia, California
07.2017 - 12.2017
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Waitress
Denny's
Buena Park, California
03.2017 - 06.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Waitress
Cocos Bakery Restaurant
West Covina, California
09.2002 - 11.2017
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Waitress
Claim Jumper Restaurant
Buena Park, California
08.2015 - 11.2015
- Checked identification to enforce age regulations for alcoholic beverages.
- Greeted and maintained relationships with regular customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Hostess
Norms Restaurant
Huntington Beach, CA
06.2002 - 09.2002
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cashier
El Pollo Loco
Huntington Beach, CA
01.2002 - 09.2002
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Hostess
Sunny's Restaurant
Huntington Beach, CA
01.2000 - 06.2002
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Education
High School Diploma -
Ocean View High School
Huntington Beach, CA06.2002
Skills
- High-Volume Dining
- Guest Seating Arrangements
- Order Accuracy
- Service Prioritization
- Food and beverage pairings
- Banquet coordination
- Sales expertise
- To-Go Order Preparation
Accomplishments
- Saved company money by eliminating waste in the food industry
- Achieved numerous recommendations from highly satisfied clients.
- Maintained 100% client retention rate year-over-year.
Certification
- Life & Health License - 5 years
- Public Notary License- 5 years
- Tax Preparer License - 8 years
Timeline
Server
Dennys Resturant
10.2021 - Current
Retail Associate
Mileidy's Fashion
05.2021 - 10.2021
Cashier
Nada Hamika
09.2020 - 01.2021
Tax Preparer
Self Employed
01.2020 - Current
Life Insurance Agent
State Farm- Hector Feria
01.2018 - 02.2018
Cashier
Baja Ranch Market
07.2017 - 12.2017
Waitress
Denny's
03.2017 - 06.2017
Waitress
Claim Jumper Restaurant
08.2015 - 11.2015
Tax Preparer
H & R Block
12.2014 - 04.2018
Waitress
Cocos Bakery Restaurant
09.2002 - 11.2017
Hostess
Norms Restaurant
06.2002 - 09.2002
Cashier
El Pollo Loco
01.2002 - 09.2002
Hostess
Sunny's Restaurant
01.2000 - 06.2002
High School Diploma -
Ocean View High School
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