Juan Carlos Heras Ruiz
Wildwood,New Jersey
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving. At McDonald's Restaurant, I enhanced customer satisfaction and resolved staff conflicts, significantly improving service delivery and team performance. Skilled in verbal and written communication, adept at managing high-pressure situations at Splash Zone Waterpark with exceptional time management.
Overview
7
7
years of professional experience
Work History
Manager
McDonald's Restaurant
09.2019 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Food Runner
Splash Zone Waterpark
06.2017 - 09.2018
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
High School Diploma -
Wildwood Highschool
4300 Pacific Ave, Wildwood, NJ 0826006.2019
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Manager
McDonald's Restaurant
09.2019 - 07.2024
Food Runner
Splash Zone Waterpark
06.2017 - 09.2018
High School Diploma -
Wildwood Highschool
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