Juan Carlos Montoya
Winnetka,CA
Summary
Smart Service Advisor known for being valued team player and dedicated employee. Looking for new position where career spanning over 18 years can be used to help bring greater success to exciting company.
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Service Advisor
Keyes Honda Van Nuys
Van Nuys, CA
01.2021 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered average of 15 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Handled customer issues with confidence, using my experience to provide effective resolution.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Recommended products to customers, thoroughly explaining details.
- Communicated professionally with colleagues, freelancers and clients.
Service Advisor
Thousand Oaks Toyota
Thousand Oaks, CA
10.2018 - 01.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Delivered excellent customer service, resulting in consistent 90-100% customer satisfaction rating.
- Communicated professionally with colleagues, freelancers and clients.
Service Advisor
Thousand Oaks Honda
Thousand Oaks, CA
04.2011 - 10.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered average of 15 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Delivered excellent customer service, resulting in consistency of 90-100% customer satisfaction rating.
- Recommended products to customers, thoroughly explaining details.
- Communicated professionally with colleagues, freelancers and clients.
Education
No Degree - General Studies
Pasadena City College
Pasadena, CAHigh School Diploma -
Taft Charter High School
Woodland Hills, CA06.2000
Skills
- Responding to Difficult Customers
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upselling Products and Services
- Establishing and Maintaining Customer Relationships
- Proactive Self-Starter
- Invoice Preparation and Processing
- Customer Retention Strategies
- Cultural Awareness and Sensitivity
- Time Management
- Issue and Complaint Resolution
Languages
Spanish
Full Professional
Timeline
Service Advisor
Keyes Honda Van Nuys
01.2021 - Current
Service Advisor
Thousand Oaks Toyota
10.2018 - 01.2021
Service Advisor
Thousand Oaks Honda
04.2011 - 10.2018
No Degree - General Studies
Pasadena City College
High School Diploma -
Taft Charter High School