Juanita Green
Manchester,CT
Summary
Hardworking Customer Solution Expert accustomed to fast-paced healthcare call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in healthcare standards and best practices.
Overview
18
18
years of professional experience
Work History
Front Desk Medical Receptionist
Roy Kellerman, MD, LLC
Bloomfield, CT
05.2023 - Current
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
Patient Service Coordinator
Hartford Healthcare Medical Group
Glastonbury, CT
02.2022 - 05.2023
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Answered over 60 telephone calls per day to schedule appointments and answer patient questions.
- Organized and maintained patient charts with proper classification and filing systems.
- Epic experience
- Excellent verbal communication skills
Customer Solutions Expert
CareCentrix
Hartford, CT
12.2013 - 02.2021
- Provided strong telephone etiquette, effectively handled difficult calls.
- Maintained incoming E-fax system from physician's office, referrals sources and potential patients within specified time frame.
- Obtained demographics and clinical information into company database
Medical Assistant
Jeffrey P. Thompsen, MD
Enfield, CT
06.2006 - 04.2009
- Scheduled appointments for patients via phone and in person.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physician about concerns, condition updates or refill requests to facilitate treatment.
Education
Certificate - Professional Medical Assistant
Branford Hall Career Institute
Windsor, CT12.2005
Certificate - Administrative Assistant
Harford Secretarial School
Hartford, CTSkills
- Customer relations
- Call Center Operations
- Office equipment proficiency
- Inbound and Outbound Calling
- Cross-functional collaboration
Timeline
Front Desk Medical Receptionist
Roy Kellerman, MD, LLC
05.2023 - Current
Patient Service Coordinator
Hartford Healthcare Medical Group
02.2022 - 05.2023
Customer Solutions Expert
CareCentrix
12.2013 - 02.2021
Medical Assistant
Jeffrey P. Thompsen, MD
06.2006 - 04.2009
Certificate - Professional Medical Assistant
Branford Hall Career Institute
Certificate - Administrative Assistant
Harford Secretarial School
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