Juanita King
Longview,TX
Summary
Enthusiastic Head Cashier with 12 years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals.
Overview
14
14
years of professional experience
Work History
Cashier Team Lead
Christus Good Shepherd Medical Center
Longview, TX
03.2009 - Current
- Quickly and accurately count drawers at start and end of each shift.
- Monitored areas for security issues and safety hazards
- Trained team members on cash register operation and cash handling.
- Displayed new stock and rotated existing products.
- Resolved escalated customer disputes with special actions such as discounts.
- Received and processed customer payments.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Customer Service Representative
SITEL Worldwide
Longview, TX
05.2008 - 02.2009
- Troubleshooting for Verizon Wireless
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Customer Service Representative
NCIC
Longview , TX
08.2007 - 01.2008
- Collected funds to connect collect calls
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Certificate - Nursing- LVN
Kilgore College
Kilgore, TX12.2021
Basic Studies
Tyler Junior College
Tyler, TX2012
High School Diploma -
Tyler High
Tyler, TX06.2007
Skills
- Problem Solving
- Cooperative Attitude
- Active Listening
- Adaptable and Flexible
- Team Leadership
- Payment Processing
- Cash Handling
Timeline
Cashier Team Lead
Christus Good Shepherd Medical Center
03.2009 - Current
Customer Service Representative
SITEL Worldwide
05.2008 - 02.2009
Customer Service Representative
NCIC
08.2007 - 01.2008
Certificate - Nursing- LVN
Kilgore College
Basic Studies
Tyler Junior College
High School Diploma -
Tyler High
Similar Profiles
Kara CarterKara Carter
Registered Nurse, Intermediate Care Unit at CHRISTUS Good Shepherd Medical CenterRegistered Nurse, Intermediate Care Unit at CHRISTUS Good Shepherd Medical Center
Gracen HarrisGracen Harris
Registered Nurse, Intermediate Care Unit at CHRISTUS Good Shepherd Medical Center - LongviewRegistered Nurse, Intermediate Care Unit at CHRISTUS Good Shepherd Medical Center - Longview
Jaelyn DyessJaelyn Dyess
Nurse Extern at Christus Good Shepherd Medical CenterNurse Extern at Christus Good Shepherd Medical Center
Mary Samantha MartinMary Samantha Martin
Nurse at Christus Good Shepherd Medical CenterNurse at Christus Good Shepherd Medical Center
Kristine LandrethKristine Landreth
Navigator- Enrolment Supervisor Promoted at Tyler Care ClinicNavigator- Enrolment Supervisor Promoted at Tyler Care Clinic