Overview
Work History
Skills
Accomplishments
Work Availability
Software
Quote
Interests
Languages
Work Preference
Timeline
Hi, I’m

Juanita Santiago

Accounting/Payroll/Manager
Edison,NJ
Juanita Santiago

Overview

23
years of professional experience

Work History

CWA Local 1180
New York, NY

Account Specialist
10.2016 - 04.2023

Job overview

  • Used MMP and Alchemy to search for members records
  • Ensured that the members’ and employees’ accounts were accurate and up to date
  • Paid invoices and bills to suppliers and creditors on a timely basis
  • Kept accurate sales invoices, receipts and payments
  • Maintained employee and members records in the payroll system
  • Recorded changes to pay rates, deductions and contributions
  • Distributed payment statements and collect receipts
  • Investigated wage and salary miscalculations
  • Reported systemic failures to payroll, HR or IT management
  • Screened and answered large amounts of incoming calls regarding employees’ payroll and benefits; checked voicemail messages, recorded details of all calls, forwarded calls to appropriate staff

CWA Local 1180

Payroll Administrator Recordkeeper / Bookkeeper
07.2000 - 10.2016

Job overview

  • Closed books on a quarterly basis
  • Managed accounts payable and receivable
  • Processed purchases and refunds for customers and members
  • Paid vendor invoices
  • Tracked bank account balances
  • Handled large amounts of money, checks and deposited it to the bank
  • Entered data into computer, changed and deleted information utilizing a variety of coding systems
  • Retrieved data; made corrections / updates as needed
  • Performed a variety of administrative and general office services to support the operations of the department
  • Performed other duties as assigned
  • Handled direct deposits, placed stops, and reissued checks
  • Reconciled multiple accounts in QuickBooks applications

Skills

  • Billing issue resolution
  • Point-of-sale system
  • Due diligence
  • Terms negotiation
  • Account investigations
  • Customer engagement

Accomplishments

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved transactions which led to keeping accurate records of all money involved in such transactions.
  • Achieved faster reports by introducing QuickBooks for accounting tasks.
Availability
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Software

QuickBooks

Microsoft Excel

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Interests

Cooking

Dancing

Learning new skills

Languages

English
Full Professional

Work Preference

Work Type

Full TimePart TimeGig Work

Work Location

On-SiteHybridRemote

Timeline

Account Specialist
CWA Local 1180
10.2016 - 04.2023
Payroll Administrator Recordkeeper / Bookkeeper
CWA Local 1180
07.2000 - 10.2016
Juanita SantiagoAccounting/Payroll/Manager