Juanita Williams

Southwest Medical/United HealthCare

08.2004 - Current

Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Worked with patients to schedule tests and procedures.
Delivered excellent patient experiences and direct care.
Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
Conducted regular audits of documentation accuracy within the practice management software, addressing discrepancies promptly for better data integrity.
Answered incoming calls, scheduled appointments and filed medical records.
Greeted and assisted patients with check-in procedures.
Compiled and maintained patient medical records to keep information complete and up-to-date.

Summary