Juan S Gaytan Jr
Edinburg,TX
Summary
Supportive Eligibility Specialist with 20 years of extensive engagement and dedicated service skills. Brings proven track record of success handling various administrative responsibilities and resolving complex cases. Skilled in identifying solutions to develop and implement successful strategies for maximizing services meeting clients' needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Eligibility Specialist
Maximus
01.2024 - Current
- Developed strong rapport with clients by effectively communicating complex program requirements and processes by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Received 7 kudos calls from clients where their expectations on client care were exceeded between April through July 2024.
- Achieved 97.14% and 100% quality assurance scores during July 2024 exceeding company metric goal.
Eligibility Representative
Spherion Staffing
11.2023 - 01.2024
- Effectively managed competing priorities while maintaining focus on providing exceptional customer service.
- Provided knowledgeable guidance to clients regarding program rules, regulations, and updates.
- Managed high-volume caseloads while maintaining strict adherence to privacy regulations and confidentiality protocols.
Education
High School Diploma -
James Rowe High School
McAllen, TX05.2004
Skills
- Multitasking abilities
- Active listening and Interpersonal communication
- Emotional intelligence
- Digital and computer literacy
- Problem-solving and analytical thinking
- Time management and task prioritization
- Effective written and verbal communication skills
Certification
Notary Public, State of Texas
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Eligibility Specialist
Maximus
01.2024 - Current
Eligibility Representative
Spherion Staffing
11.2023 - 01.2024
High School Diploma -
James Rowe High School
Notary Public, State of Texas
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