Jude Haila
Ames
Summary
In 2022 I got hired for my first official job, I worked in a lawn care maintenance from then until late fall of 2025. Through this experience, I learned how to master a system, create fast systems that helped me generate the best product possible, and optimize my work to be done the best possible and in the most efficient manner.
After doing this, I have been working over the summer in customer service. Working for a software company called Bound, I worked with the financial side of customer service and onboarding that has allowed me to grow my communication skills, problem solving, and more in my time.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Support Specialist
ASPI Solutions
05.2026 - Current
- Provided exceptional support by resolving customer inquiries via phone, google meet, and email.
- Assisted in troubleshooting technical issues, improving customer satisfaction and retention.
- Adapted quickly to new software tools, ensuring efficient handling of customer requests.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Participated in training sessions to improve product knowledge and customer service skills.
Lawn Care Technician
Kingdom Keepers
03.2022 - 10.2025
- Operated and maintained lawn care equipment, ensuring optimal performance and safety standards.
- Collaborated with team members to execute landscaping projects, improving overall service efficiency and client satisfaction.
- Assessed client lawns to determine specific needs, offering tailored solutions to enhance growth and appearance.
- Trained new staff on equipment operation, safety protocols, and effective lawn care techniques to ensure quality outcomes.
- Developed maintenance schedules that optimized resource use while maintaining high-quality service delivery standards.
- Monitored client feedback for continuous improvement, successfully addressing concerns to foster long-term customer relationships.
Education
High School Diploma -
Ames High School/Homeschool
Ames, IA05-2026
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Product knowledge
Certification
Claude 101
Microsoft Office
Timeline
Customer Support Specialist
ASPI Solutions
05.2026 - Current
Lawn Care Technician
Kingdom Keepers
03.2022 - 10.2025
High School Diploma -
Ames High School/Homeschool