Judy Laurie
Cigna Medical Group
Billings,MT
33
years of professional experience
Dynamic Clinical Manager at Cigna Medical Group with a proven track record in enhancing patient care and operational efficiency. Expert in clinical leadership and staff supervision, successfully reducing patient wait times through optimized scheduling. Committed to fostering a culture of continuous improvement while mentoring teams to achieve high performance and compliance standards.
Work History
Clinical Manager
33 Years- Led clinical operations to enhance patient care delivery and streamline operational efficiency.
- Collaborated with interdisciplinary teams to optimize patient management processes.
- Analyzed clinical workflows, identifying areas for process improvements.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Handled job duties for staff members which were unavailable or out of office.
- Selected, promoted and terminated staff members.
- Fostered culture of continuous improvement, leading to more effective patient care strategies.
- Coordinated multidisciplinary team meetings to streamline patient care plans, improving overall treatment outcomes.
- Reduced patient wait times by optimizing clinic scheduling procedures.
Education
Bachelor of Science - Registered Murse
Skills
Clinical leadership
Training and mentoring
Staff supervision
Staff scheduling
Timeline
Clinical Manager
Cigna Medical Group
07.1986 - 07.2019Read More
Mesa Colkege
Bachelor of Science from Registered Murse
Read More