JUDY TANK
Metairie,LA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
27
27
years of professional experience
Work History
Patient Care Coordinator
H&W Drug Store
Metairie, LA
07.2022 - Current
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
Caretaker
Self Employed
Metairie, LA
10.2017 - 03.2022
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
Medical Assistant
Tulane Medical Center
Metairie, LA
10.1997 - 07.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associate of Science -
Delgado Community College
New Orleans, LAMedical Assistant - Medical Assisting
Eastern College
Metairie07.1992
High School Diploma -
Warren Eaton High School
Metairie05.1967
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Patient Care
- Patient Care Coordination
- Patient confidentiality
- Verbal and written communication
- Medical Terminology
- Patient Education
- Patient Records Management
- Patient documentation
- Goal Setting
- Patient Registration
- Filing and Recordkeeping
- Office Administration
- Creative Problem-Solving
References
Raven Spooner (Pharmacist) - 2252844331
Raylene Vasquez - 5046102713
Cheryl Luke - 5048425638
Timeline
Patient Care Coordinator
H&W Drug Store
07.2022 - Current
Caretaker
Self Employed
10.2017 - 03.2022
Medical Assistant
Tulane Medical Center
10.1997 - 07.2011
Associate of Science -
Delgado Community College
Medical Assistant - Medical Assisting
Eastern College
High School Diploma -
Warren Eaton High School