Julia Neary
Hebron,KY
Summary
Extremely motivated in customer service and team leadership with a positive and adaptable attitude. Skilled in multitasking and creative problem-solving in fast-paced environments and demanding situations. Excelled in utilizing strong verbal communication and POS software proficiency to streamline operations and improve service delivery.
Overview
4
4
years of professional experience
Work History
Server
Montgomery Inn
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Leader
Smokey Bones Bar & Fire Grill
06.2022 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Certified Trainer- Hostess
Darden Restaurants, Olive Garden
09.2020 - 11.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
Education
Bachelor of Arts - Organizational Leadership- Sociology Focus
Northern Kentucky University
Highland Heights, KY 08.2022 -
Skills
- Hospitality Service Expertise
- Performance Improvement
- Team Leadership
- Strong Verbal Communication
- Creative Problem-Solving
- Adaptability & Multitasking Abilities
- Active Listening
- Strong Work Ethic
Timeline
Server
Montgomery Inn
04.2024 - Current
Bachelor of Arts - Organizational Leadership- Sociology Focus
Northern Kentucky University
08.2022 -
Shift Leader
Smokey Bones Bar & Fire Grill
06.2022 - 02.2024
Certified Trainer- Hostess
Darden Restaurants, Olive Garden
09.2020 - 11.2021
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