Julia Pegues
Albemarle,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
1999
1999
years of post-secondary education
Work History
General Manager
Pilot Travel Centers
Albemarle, NC
02.2005 - 10.2025
- Ensured compliance with company policies.
- Led staff training programs to enhance service quality and efficiency.
- Managed budgets and controlled expenses across multiple locations.
- Coordinated inventory management and supply chain logistics processes.
- Implemented safety protocols to maintain a secure work environment.
- Fostered teamwork by promoting open communication among staff members.
- Evaluated performance metrics to drive continuous improvement initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
East Montgomery High School
Biscoe, NCSkills
- Budget management
- Performance evaluation
- Inventory control
- Customer service management
- Operations strategy
- Team leadership
- Effective communication
- Conflict resolution
- Time management
- Decision making
- Exceptional interpersonal communication
- Safety assurance and compliance
- Facility management
- Staff motivation
- Change implementation
- Operations management
- Verbal and written communication
- Performance evaluations
- Employee scheduling
- Loss prevention
- Vendor relationships
- Customer relations
- Organizational development
- Deadline oriented
- Profit and loss accountability
- Staff training/development
- Leadership and team building
Languages
English
Professional
References
References available upon request.
Timeline
General Manager
Pilot Travel Centers
02.2005 - 10.2025
East Montgomery High School