Summary
Overview
Work History
Education
Skills
Timeline
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Julia Severino

Youngstown,OH

Summary

I am a detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. I have 20+ years working with people and exceptional customer service skills. I have 5+ years of experience with inbound/outbound calling and several years of scheduling and data entry. I have excellent computer skills. I am a fast learner who thrives working in a fast paced environment and always learning new things.

Overview

12
12
years of professional experience

Work History

Training Manager

Spice Mills Inc
03.2023 - Current
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.

Customer Service Representative

Sheetz
02.2015 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Data Entry Coordinator

Window World
01.2012 - 01.2015
  • Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
  • Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
  • Optimized data storage by categorizing records according to established procedures and guidelines.
  • Enhanced data accuracy by meticulously reviewing and verifying entered information.
  • Mastered multiple software applications specific to the industry, improving speed and accuracy in day-to-day responsibilities.
  • Performed regular audits of entered data, identifying discrepancies and rectifying errors promptly.
  • Compiled and sorted information to prepare source data for computer entry.
  • Entered data for all Window World locations.
  • Printed and faxed daily information for all store locations.
  • Communicated with multiple locations daily about appointments.
  • Scheduled appointments for sales reps at all Window World locations.
  • Answered multi line phone systems and directed calls.

Education

Business Administration,Marketing

Trumbull Business
Warren, OH

High School Diploma -

Cardinal Mooney
Youngstown, OH

Skills

  • New hire on-boarding
  • New Employee Training
  • Program Optimization
  • Coaching and Mentoring
  • Written and oral communication
  • Strategic thinker
  • Exceptional communicator
  • Inbound and outbound calling skills
  • Accurate data entry and typing skills
  • Works well as a team or independently
  • Excellent computer skills
  • Scheduling appointments
  • Works well in an office setting

Timeline

Training Manager

Spice Mills Inc
03.2023 - Current

Customer Service Representative

Sheetz
02.2015 - 02.2023

Data Entry Coordinator

Window World
01.2012 - 01.2015

Business Administration,Marketing

Trumbull Business

High School Diploma -

Cardinal Mooney

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Julia Severino