Julian Ramos
Linden
Summary
Dynamic and customer-focused professional with experience at Dunkin' Donuts, excelling in multitasking and teamwork. Proven ability to enhance customer satisfaction through exceptional service and efficient cash handling. Adept at organizing merchandise and maintaining a clean environment, contributing to a positive shopping experience. Strong computer skills complement my time management abilities.
Overview
6
6
years of professional experience
Work History
Crew Member
Dunkin' Donuts Franchising
02.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Gas Station Customer Service Representative
Bhatia Petroleum Inc
01.2022 - 02.2024
- Managed merchandise displays within the convenience store area; driving impulse purchases from visitors.
- Skilled in troubleshooting minor pump issues; reducing downtime while waiting for maintenance personnel.
- Collaborated with team members to maintain smooth operations during peak hours and high-traffic periods.
- Ensured a clean and safe environment for customers through regular maintenance of gas station facilities.
Crew Member
Dunkin' Donuts Franchising
08.2021 - 01.2022
Sales Associate
Call It Spring
05.2019 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Computer Science
Union County College
Cranford, NJ07-2026
High School Diploma -
Linden Highschool
121 W St Georges Ave, Linden, NJ 0703606-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Computer skills
Timeline
Crew Member
Dunkin' Donuts Franchising
02.2024 - Current
Gas Station Customer Service Representative
Bhatia Petroleum Inc
01.2022 - 02.2024
Crew Member
Dunkin' Donuts Franchising
08.2021 - 01.2022
Sales Associate
Call It Spring
05.2019 - 03.2021
No Degree - Computer Science
Union County College
High School Diploma -
Linden Highschool