Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julianna Grossglass

Brandon,FL

Summary

I am a motivated and academically driven individual with a background in customer service and collaboration. I am deeply passionate about building meaningful connections with those around me and contributing positively to my community, while also supporting others. I am eager to join an empowering environment that will foster my personal growth and provide a sisterhood to which I can contribute.

Overview

2
2
years of professional experience

Work History

Guest Service Representative

Nothing Bundt Cakes
06.2023 - 08.2025
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Shadowing Student

Tampa General Hospital
05.2024 - 07.2024
  • Observed virtual Telehealth appointments.
  • Followed industry professionals to learn appropriate methods for solving issues and communicating with patients.
  • Connected what I was observing with current events, encouraging myself to apply this knowledge in real-world contexts.

Education

High School Diploma -

Bloomingdale Senior High School
Valrico, FL
05-2025

Skills

  • Customer service
  • Microsoft Certified
  • Biliterate
  • Financial transactions

Timeline

Shadowing Student

Tampa General Hospital
05.2024 - 07.2024

Guest Service Representative

Nothing Bundt Cakes
06.2023 - 08.2025

High School Diploma -

Bloomingdale Senior High School

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