Julie Burns
Cleveland
Summary
Proactive professional with extensive experience in customer service and team collaboration. Known for excellent time management, attention to detail, and maintaining high standards of cleanliness and organization, contributing to enhanced customer experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Crew Member
Brookshire Brothers Tobacco Barn
01.2025 - Current
- Oversaw transaction processes at cash register, maintaining high standards of accuracy and fostering positive customer experiences.
- Assisted in stocking shelves, maintaining organized and visually appealing product displays.
- Supported team members during busy shifts, enhancing overall service speed and efficiency.
- Maintained cleanliness and organization of work areas, adhering to safety standards.
- Monitored inventory levels, reporting shortages to management for timely restocking.
Assistant Manager/ General Manager
Papa John's Pizza
10.2011 - 12.2024
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on company policies, procedures, and effective customer interaction techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Assisted in developing marketing strategies to promote special offers and increase sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Diploma in Sterile Processing - Sterile Processing
Herzing University
Dearborn, MI12-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Attention to detail
- Initiative and Self-motivation
- Positive company representation
- Leadership qualities
Accomplishments
- Achieved the Standards Leader Award through effectively helping with efficiently running day to day operations.
- Supervised team of 18 staff members.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Certification
Food Handlers License
TABC Certified
Timeline
Crew Member
Brookshire Brothers Tobacco Barn
01.2025 - Current
Assistant Manager/ General Manager
Papa John's Pizza
10.2011 - 12.2024
Diploma in Sterile Processing - Sterile Processing
Herzing University
Standards Leader Award 2018
This was awarded to me for having scored a 92% or higher on each monthly inspection for 12 consecutive months. The areas that were scored was cleanliness of store, customer service reviews/ satisfaction, efficient delivery times and consistent high grades on food items.